The platform scooped Personal Loan Provider of the Year as well as Best Customer Service across the entire personal finance sector – for the second year running. Zopa edged out Sainsbury’s Bank and Hitachi Personal Finance for the former distinction, and Animal Friends and Quidco for the latter. The Personal Loans category also featured such familiar names as Barclays,HSBC, first direct, Tesco Bank, M&S Bank and so on. Zopa was the lone peer-to-peer lender to feature in the nominee shortlist. Nominations and final decision-making for the awards relied upon over 70,000 customer surveys, as well as a helping of expert opinion.
Giles Andrews, Co-Founder and CEO of Zopa, commented:
“Being named Personal Loan Provider of the Year by Moneyfacts is a great way to start 2015 and our 10 year anniversary. We believe we have the best loan offering in the UK but beating the banks at their own game makes it even more special. Winning the Best Customer Service Award across the whole financial services industry for the second year running reinforces that we do things better by making sure our customers are happy and get great service. It is our customers and our brilliant team that make Zopa what it is and we’d like to thank everyone who voted for us.”
Zopa has also tied up with a leading data centre colocation and connectivity solutions provider by the name of C4L – in order to safeguard its customers’ sensitive data. The integration ensures that the platform’s protocols are neatly aligned with data protection compliance rules.
A large bandwidth and speedy 100mbps Leased Line now runs from Zopa to the C4L network – where a fast, private and secure circuit runs between the Zopa’s Data Centres – in other words offering a unified solution.
Darren Mountifield, Account Manager at C4L, offered a far greater level of insight into the development than we could hope to!
“It is great that Zopa have taken the right steps to ensure their customers’ data is protected to the highest level. A large bandwidth private circuit and secure colocation is an idyllic IT infrastructure for a company dealing with large amounts of sensitive data, their customers should be reassured by their steps. To work with a likeminded company saving customers money is something we are proud of.”