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NatWest launches video calls for small business customers

The high street bank's business customers will be able to arrange calls using a mobile device, tablet or PC.

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NatWest has launched a video calls service that will put small business customers in touch with the bank’s business advisors.

The high street bank said the service allows busy business customers to arrange a video call using a mobile device, tablet or PC.  

The lender added the calls can be held between its relationship managers and multiple participants, and will allow it “to hold a complete, secure record of every customer interaction for risk and regulatory purposes, compliant with GDPR [General Data Protection Regulations] ”. 

The Royal Bank of Scotland-owned business said the service was developed with Zoom, a San Jose based tech company that build remote communications services using cloud technology.

Roll out

Paul Thwaite, head of sales, specialist businesses and business banking at NatWest, said: “We are continuing to invest in innovative and useful digital solutions to make banking easier for our customers, and with this trial showing positive initial results and encouraging customer feedback, we hope to be able to roll out video banking to all our customers, providing them with further choice and flexibility and making it easier for them to focus on running their business.”

The bank said this week it will initially test the service with “a limited number of customers”, before rolling it out around the country later this year.

British high street banks are racing to update their services against tech-savvy digital rivals - such as Monzo and Starling Bank - who have added millions of account holders in recent years.  

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