Poland’s Alior Bank upgrades its mobile banking, with a little help from Onfido

By Oliver Smith on Friday 24 July 2020

Digital Banking

Prompted by Covid-19 to overhaul its digital onboarding of new customers.

Poland’s Alior Bank upgrades its mobile banking, with a little help from Onfido
Image source: Iwona Duda/Alior Bank.

Onfido has signed up one of the largest banks in Poland to use its ID verification technology for the bank’s mobile account opening.

Alior Bank, which counts over 3m personal and 126,000 business customers, said it was prompted by Covid-19 to improve its digital onboarding process leading it to Onfido.

“Customers’ convenience as well as security and accessibility of new solutions are our highest priorities. said Iwona Duda, acting CEO at Alior Bank.

“The capacity to open an account using only your mobile is a first step towards building a virtual ecosystem of products from various categories, not only finance.”

Alior said it had seen a 200 per cent jump in new mobile banking registrations since Covid-19 restrictions and health recommendations had come into force, with only 40 per cent of its customers saying they intend to return to branch banking in the future.

The bank is just the latest company to switch to Onfido, which reported a 40 per cent jump in Q2 sales as businesses flocked to update their outdated ID verification systems to work better in this time of Covid-19 lockdowns.

EstateGuru, Bondora, Voima Gold, WorldRemit and many others have signed up to the ID verification provider’s technology in recent months.

“We bring trust to digital interactions worldwide, and we’re very happy to be supporting Alior Bank’s digital initiatives,” said Husayn Kassai, CEO and co-founder at Onfido.

“We pride ourselves on delivering access to online services that both detects and prevents fraudulent attempts while enabling the business to scale and meet regulations.”

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