After four years as Best British Bank, Starling lost the top spot this year.
Last night the eighth annual British Bank Awards were announced, with a few significant changes to the status quo.
As well as Best British Bank, Monzo also took the Best Business Banking Provider and Best Banking App awards away from Starling, as chosen by some 81,000 votes cast by customers for this year’s awards.
“We’re delighted to be voted by customers as the Best Bank in Britain - further recognition of our mission to transform banking and make money work for everyone,” said Monzo’s chief operating officer Sujata Bhatia.
“These awards are testament to the brilliant people we have at Monzo, who live our mission and values daily and ensure customers are at the heart of everything we do.”
Other standout winners were e-money account HyperJar which took home Innovation of the Year, and NewDay’s recently launched credit card Bip. which won Best Credit Card Provider.
While high street banks remained absent from the awards for another year running, sustainable bank Triodos Bank returned to pick up the Best Investments Provider and Best Ethical Financial Provider (which it was ‘Highly Commended’ for in 2021).
“With the awards 100 per cent voted for by consumers and no judging panel, the British Bank Awards truly reflect the best of the UK banking industry, and the commitment and engagement these organisations have from their customers,” said Jacqueline Dewey, CEO of Smart Money People which runs the awards.
“This year our winners range from the newest firms in the market to well-established household names, illustrating the breadth and depth of the UK's financial services market across many sectors. Both the finalists and the winners of the awards this year should be proud of their achievements.”
The 2022 winners of all 29 categories can be found below: