Chase faces “significant disruption” as UK app hit with technical issues

The Chase app has only been available intermittently since Monday evening.

Major outages are affecting parts of Chase’s UK banking app, with issues starting on Monday evening and continuing to affect the service.

Chase UK CEO Sanjiv Somani wrote to customers yesterday to explain the situation and reassure that “we have teams working around the clock to fix this and we’ll provide updates”.

“I know that this is not what you expect from your bank and I am sorry for the inconvenience. I’d like to reassure you that your money is safe and we will do everything we can to make sure that you are not negatively impacted by this issue.”

According to Chase’s status page ‘Major Outages’ are affecting new signups, viewing balances and account activity, sending money and moving money between accounts, with ‘Partial Outages’ affecting customers trying to log into their app.

@chase_uk Will customers get compensated for no access to your app. Can’t even log in never mind make payments. Also noticed you guys switched off comments how convenient @ChaseSupportUK #ChaseBank #chaseuk

— Michael Porter (@__MICHAELPORTER) October 5, 2022

Somani said Chase cards should still work in shops, and that if the app isn’t working the best way to check an account balance is to use an ATM.

As of last night, Chase was reporting “some improvements” for “some customers”, but it seems there’s still work to be done.

The ongoing incident is the first real blow to JP Morgan’s otherwise highly successful UK rollout of Chase, which last week hit 1 million UK customers.

Chase is currently working on integrating Nutmeg’s investment offerings and is planning to launch a consumer credit card shortly.