Delivering on customer and regulatory expectations in 2021

Thursday 25 February 2021

2020 saw the world leap from “digital first” to “digital only” almost overnight. This enormous change shifted the way that financial services providers interact with customers. Before the pandemic, products and services were offered digitally as a way to augment traditional offerings, but now entire business models and modes of service have had to transition to digital-only. And in 2021 and beyond, this doesn’t look likely to change.
Those organizations that had only dipped their toe in the water when it comes to digitalization will need to dive all the way in. This will mean rethinking their approaches to online accessibility and product delivery, while also considering new threats and business challenges. 

One of the biggest challenges is meeting AML and KYC regulations, while also delivering a seamless and secure onboarding experience for customers. Get it wrong and you may lose that customer forever—and poor word of mouth may result in other potential lost customers. It really can damage your brand.
In this webinar, Zac Cohen, Chief Operating Officer at Trulioo and Jas Randhawa, Compliance Officer at Stripe, will discuss how digital identity verification can help financial services providers meet compliance regulations, while delivering a secure experience that meets customer expectations. Join this webinar to discover:
•    How financial organizations are rethinking online accessibility
•    What new threats the shift to a digital-only economy has created
•    What consumers expect from an online experience in 2021

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