Alex has worked in financial services over the past 15 years. He began his career working in financial markets at JP Morgan Chase and has worked extensively in Retail Banking (HBOS, LBG and Metro Bank) in a number of roles encompassing pricing, strategy, proposition development and Digital. He holds a degree in Biological Sciences and is also a Chartered Financial Analyst.
Park, digital director of MetroBank, said mobile is the bank’s fastest growing chanel but that customer interaction is split down the middle between physical and digital channels.
Banking, in his view, still isn’t just about tech but in “building things that customers want”.
SMEs will be the big winners of Open Banking, he predicts.
He added that his one bit of advice for fintechs is to think hard about innovating new products and their economic model.