Bronwyn joined Tyro in October 2017 with over 20 years of experience in financial services and consulting. Prior to joining Tyro, Bronwyn has held several senior roles across various divisions within the Commonwealth Bank of Australia since 2005. Before moving to Australia in 2004, Bronwyn had a consulting career with Arthur Andersen Business Consulting in the U.S. and across Asia working with clients from multiple industries from manufacturing to financial services. She has extensive experience in challenging status quo and delivering on innovative processes and solutions. Bronwyn has a passion for driving transformational change to organisations and teams leveraging on technology and disruptive thinking to deliver exceptional customer outcomes.
Dermot Crean opened discussion by saying that bank employees who understand how credit decision systems work are getting fewer in number.
Hornery said that banks exaggerate how much they lend to SMEs. The official figure is that 9 out of 10 SMEs that apply get their loans approved by the banks, but this is misleading as many never make it to the application process.
Tam pointed out that the market is highly varied and that there is no definition of SMEs. They’re all very different. She added that merchant cash advance are popular as they provide flexibility.