Helen Bierton

Starling Bank

Chief Banking Officer

As Chief Banking Officer at Starling, Helen is responsible for the commercial propositions within the bank including lending, SME and Retail Banking, Marketplace and Starling’s B2B Banking Services. Prior to joining Starling in 2018, she spent 24 years in banking, working for Santander, Alliance & Leicester and NatWest.

Helen has led many key projects at Starling, including the development of Starling Kite, a debit card for kids and the rapid launch of government-backed loan schemes, the Coronavirus Business Interruption Loan Scheme (CBLIS) and Bounce Back Loan Scheme (BBLS). Both loan schemes are providing support to SME customers across the UK during the COVID-19 pandemic. She was also recognised as one of the top 50 customer experience professionals in the country in Marketing Week’s CX50 list twice (in 2019 & 2020). Helen is a retired sportswoman, having competed for Great Britain in Archery at the Athens Olympic Games in 2004.

Event Sessions Featuring Helen Bierton


Taking On The Challengers: Lessons For Incumbents

AltFi Festival of Finance 2022 - Wednesday 27 April 2022



Fixing The Business Model Of Digital Banking

AltFi Berlin Summit 2019 - Monday 18 November 2019

The rapid rise of digital banks in the UK, Europe and now the US has transformed the landscape of incumbents with Open Banking and APIs starting to gather pace. Subscriptions, Marketplaces or Freemium: Which business models will win-out in the battle of digital banking?

Articles Featuring Helen Bierton

Starling Bank ditches European license plan

19th July 2022 | Daniel Lanyon

Starling Bank hits 3m accounts

23rd June 2022 | Amelia Isaacs

Starling confirms Team GB Olympic sponsorship

6th March 2020 | Oliver Smith

5 things not to miss at the AltFi Berlin Summit

6th November 2019 | Oliver Smith

Fintech rising star poached by Barclays

8th January 2019 | Roger Baird