Since 1995 Jack has fulfilled multiple roles within ING. In these roles there has always been a direct link between Business Banking and Innovation. The last three years Jack worked for ING Direct in Italy. In co-creation with international FinTechs ING Italy has launched an innovative digital lending proposition for Italian SME entrepreneurs: within 10 minutes Italian SMEs get an answer to a loan application up to € 100.000,-. Jack returned to ING The Netherlands recently in the role of Area Lead Business Banking. In this new role Jack is responsible for launching a Platform Proposition for Dutch SMEs. Jack is married, has three children and holds MSc’s in Business Administration and Marketing.
Jack said it is important to look at a customer's journey when approving loans. Instead of it being a no, how can it be a yes.
Zopa is in the process and is on track to launch its bank next year.
Customer relationships and integrated solutions is what should be prioritised to be the number one money app.
Revolut was chosen by most of the panel as being the best challenger bank due to its unique offering.