Head of Customer Support
Joanna joined Azimo in 2016 as a Customer Support Agent and has been helping Azimo users transfer money abroad ever since.
After becoming Head of Customer Support, Joanna used her first-hand experience of Azimo customers’ needs to build the team’s strategy, which aims for fast, happy resolution of customer queries.
Leading a team in a fintech business means that change is constant, which is why building a team of trusted customer support experts is so important. As a big believer in her team's impact on the overall customer experience, Joanna spends a lot of time working with other departments and helping all Azimo employees to see the customer's point of view.
