Mark is a strategic Commercial Banking senior leader with 25 years of experience in Financial Services. Mark is the Delivery Director for Cynergy Bank with responsibility for delivery of frontline digital transformation and implementation. Recently Mark led the digital delivery of CBILs, which included a digital automated application process, ID&V and customer onboarding. Mark is an accredited Chartered Banker with qualifications in Business & Financial Management, Advanced Banking Practise and Diploma in Credit. Prior to his role as a Delivery Director, Mark held several frontline roles at Cynergy Bank including Head of Business & Commercial Banking and also enjoyed a long career at NatWest/RBS Group in both frontline and back office roles, including Digital, Innovation & Customer Experience.