Mike Laing

Australian Retail Credit Association

Chief Executive Officer

Mike Laing is the Chief Executive Officer of ARCA, having served as Chair of the ARCA Board since October 2012 and Executive Chair from July 2017 to February 2019. Mike has significant experience as a Director and Chair of financial services and payment companies including Bank of New Zealand, MLC, eChoice Home Loans, FlyBuys, HICAPS, The Warehouse Group Financial Services, and Visa Asia Pacific. Mike’s executive career includes leading consumer finance and payments businesses in Australia, NZ, UK, and Ireland. Mike holds a Master of Commerce (Hons I), is a graduate member of the Australian Institute of Company Directors, and a Member of the Chartered Institute of Arbitrators.

Event Sessions Featuring Mike Laing


Personal Unsecured Consumer Lending ‐ How to Differentiate in a Crowded Market

AltFi Australasia Summit 2018 - 16th April 2018

  • Richard Blumberg said that investing heavily in legal and compliance was a must for fintechs in order to make sure that their model works. New entrants that don’t do this and make mistakes suffer dearly. He added that 92% of the personal loan market belongs to the banks thanks to credit cards.

  • Mike Laing said that the personal loan market was cannibalised and turned over to the banks thanks to the introduction of debit cards and eftpos systems, which enabled cards to be taken at point of sale. When eftpos came in that allowed credit cards to get online authorised purchases. The retailers up until that point had their own private label card programmes.