Natasha Wear is Head of Investment Products at Zopa. She joined the company in 2015 as a Product Manager tasked with making its investment product more aligned to its customer needs. She successfully re-launched the product to over 60,000 investors, doubling new investment into the platform and growing customer NPS by 20 points. The re-launch was a key enabler of platform profitability for the first time since 2012. More recently Natasha has lead teams focused on servicing Zopa’s loan customers, through launching new channels, self-service tools and upgrading internal agent tools to work at scale. As Head of Investment Products today, she leads the cross-functional investments team to roll out new ISA features and build an even better experience for investors.
Keynote