Natasha Wear

Zopa Bank

Director Customer Experience

Natasha is responsible for maximising customer lifetime value for Zopa’s 800,000-strong customer base. This includes taking ownership of the customer lifecycle from acquisition through to ongoing engagement, as well as cross-selling across the digital bank’s lending and savings products. Prior to this role, Natasha was CEO of Zopa's P2P business for four years delivering profitability in 2018 and 2019, steering the business through the Covid-19 pandemic and ultimately overseeing the closure of the P2P arm in early 2022 to focus on banking products.

Event Sessions Featuring Natasha Wear


Retail Vs Institutional Vs Banks: What Is The Future Of Marketplace Lending?

AltFi Festival of Finance 2020 - Tuesday 10 November 2020



Inside Zopa: Dovetailing P2P lending & a bank

AltFi London Summit 2019 - Monday 18 March 2019

Articles Featuring Natasha Wear