Roberto Hernandez


Principal of Consumer Finance

Roberto has extensive experience in advising banking and lending clients on customer experience, strategy, operations , risk management, process improvement, profitability analysis, and consumer compliance. Roberto has over 15 years experience in the financial services industry in both a consulting capacity and also working for two of the top 10 global financial institutions. Roberto is a frequent speaker at industry conferences and the author of several news articles as well as whitepapers on the topics of customer experience, operational strategy, regulatory compliance response, and target operating model design. Roberto is also the author of ‘Peer pressure- How peer-to-peer lending platforms are transforming the Consumer Lending Industry’, “Is it time for Consumer Lending to go Social- How to strengthen your underwriting and grow your customer base with social media data’, ‘Experience Radar: Learning from the mortgage lending industry’. Roberto is currently leading PwC’s Consumer Finance Group efforts in the Marketplace Lending/Peer to Peer (P2P) lending space.